Questions we're often asked.

Not until we've spoken and agreed a time. Your online request starts that conversation.

We measure, check levels, the existing surface, edges, access and where water will go, and show you samples.

Usually not. We prepare a written proposal afterwards so the scope and price are properly worked out.

The surface is only as good as what's underneath. Most failures we see start with a base that was too thin or poorly compacted.

Sometimes. Only if the existing base is sound and the levels work. We check before recommending an overlay.

Water has to go somewhere. Your proposal says where, whether that's through a permeable build-up, to a soakaway or to a drain.

Some front-garden surfaces need it, depending on size, permeability and drainage. We'll flag it, but please confirm with your council.

No. An indicative estimate is a guide. A fixed quotation follows your site assessment and sets out the exact scope.

Your proposal lists each stage, its amount and what triggers it. Nothing is ever described as non-refundable by default.

We agree any variation in writing, with its price and effect on the programme, before doing the work.

See our aftercare page. Care depends on the surface and the manufacturer's guidance for the materials used.

Guarantee terms are set out in your proposal. We don't publish general guarantee wording until it's approved.